PAÜ .:. Eğitim Öğretim Bilgi Sistemi

COURSE INFORMATION

Course Code	Course Title	L+P Hour	Semester	ECTS
ENM 560	SERVICE SYSTEMS OPTIMIZASION	3 + 0	2nd Semester	7,5

COURSE DESCRIPTION

Course Level	Master's Degree
Course Type	Elective
Course Objective	Teaching the basic differences between production systems and service systems and solving the applications of service system problems.
Course Content	What is production systems? What are the differences between production systems and service systems? Applications of optimization in retail industry, applications of optimization in healthcare, applications of optimization in finance sector.
Prerequisites	No the prerequisite of lesson.
Corequisite	No the corequisite of lesson.
Mode of Delivery	Face to Face

COURSE LEARNING OUTCOMES

1	Ability to solve problems of service industry
2	Learning basic differences and similarities between production systems and service systems

COURSE'S CONTRIBUTION TO PROGRAM

	PO 01	PO 02	PO 03	PO 04	PO 05	PO 06	PO 07	PO 08	PO 09	PO 10
LO 001	5	4	3	4	5	5	2	2	4	3
LO 002	5	4	2	5	3	5	2	3	5	3
Sub Total	10	8	5	9	8	10	4	5	9	6
Contribution	5	4	3	5	4	5	2	3	5	3

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION

Activities	Quantity	Duration (Hour)	Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)	14	3	42
Assignments	4	5	20
Mid-terms	1	60	60
Final examination	1	73	73
Total Work Load ECTS Credit of the Course			195 7,5

COURSE DETAILS

Select Year

Course Details

Course Code	Course Title	L+P Hour	Course Code	Language Of Instruction	Course Semester
ENM 560	SERVICE SYSTEMS OPTIMIZASION	3 + 0	1	Turkish	2020-2021 Spring

Course Coordinator	E-Mail	Phone Number	Course Location	Attendance
			MUH A0447 MUH A0457	%70

Goals		Teaching the basic differences between production systems and service systems and solving the applications of service system problems.
Content		What is production systems? What are the differences between production systems and service systems? Applications of optimization in retail industry, applications of optimization in healthcare, applications of optimization in finance sector.

Topics

Weeks	Topics
1	Introduction to service systems
2	Differences between service industry and production systems
3	Optimization in health care
4	Optimization in finance
5	Queue theory
6	Optimization in retail industry
7	Midterm
8	Scientific Artical analyzing
9	GAMS
10	GAMS
11	PROJECT PRESENTATION
12	PROJECT PRESENTATION
13	PROJECT PRESENTATION
14	PROJECT PRESENTATION

Materials

Materials are not specified.

Resources

Course Assessment

Assesment Methods	Percentage (%)	Assesment Methods Title
Final Exam	50	Final Exam
Midterm Exam	50	Midterm Exam

L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes

Prospective Student