Weeks | Topics |
1 |
General information about the course and introduction.
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2 |
What is quality? Definitions. Determinants and functions of quality.
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3 |
What is Total Quality? What is Total Quality Management (TQM)? Definitions and objectives related to TQM.
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4 |
Basic concepts of TQM.
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5 |
Historical development and stages of TQM. Pioneers of TQM.
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6 |
The basic philosophy and principles of TQM.
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7 |
Features of TQM.
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8 |
Techniques used in identification and analysis of problems in TQM.
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9 |
Techniques used in identification and analysis of problems in TQM.
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10 |
Techniques used in identification and analysis of problems in TQM.
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11 |
Techniques used in TQM. Continuous Development (Kaizen).
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12 |
Techniques used in TQM. Benchmarking, Quality Control Circles.
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13 |
TQM in Sports Organizations
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14 |
TQM in Sports Services
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