1. FIRST CYCLE - BACHELOR'S DEGREE
  2. TOURISM FACULTY
  3. TOURISM GUIDANCE DEPARTMENT
  4. 609 TOURISM GUIDING
Course Information Course Learning Outcomes Course's Contribution To Program ECTS Workload Course Details
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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
REH 206QUALITY MANAGEMENT IN SERVICE INDUSTRY3 + 04th Semester5

COURSE DESCRIPTION
Course Level Bachelor's Degree
Course Type Compulsory
Course Objective Analyizing the concept and content of quality in all dimensions.
Course Content 1- The importance of quality 2- Quality management and approaches 3- Unique features of tourism managements in quality management 4- Implementing quality tools in work places 5- Independent work, written report, ability of presentation
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1Solving problems related to total quality
2• Describing the tools of total quality management
3Practice the model in other areas

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10
LO 001          
LO 002          
LO 003          
Sub Total          
Contribution0000000000

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)15345
Assignments22040
Mid-terms11515
Final examination13030
Total Work Load

ECTS Credit of the Course





130

5
COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2023-2024 Spring1KAMİL YAĞCI
Details 2022-2023 Spring1KAMİL YAĞCI
Details 2021-2022 Spring1KAMİL YAĞCI
Details 2020-2021 Spring1KAMİL YAĞCI
Details 2019-2020 Spring1KAMİL YAĞCI
Details 2018-2019 Spring1KAMİL YAĞCI
Details 2017-2018 Spring1KAMİL YAĞCI
Details 2016-2017 Spring1KAMİL YAĞCI


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
REH 206 QUALITY MANAGEMENT IN SERVICE INDUSTRY 3 + 0 1 Turkish 2023-2024 Spring
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Prof. Dr. KAMİL YAĞCI kyagci@pau.edu.tr TUR A0022 %70
Goals Analyizing the concept and content of quality in all dimensions.
Content 1- The importance of quality 2- Quality management and approaches 3- Unique features of tourism managements in quality management 4- Implementing quality tools in work places 5- Independent work, written report, ability of presentation
Topics
WeeksTopics
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Materials
Materials are not specified.
Resources
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes