1 | Understand quality concepts, the dimensions and factors of quality and define companies quality |
2 | Understand quality gurus and their contribution to quality and implement their principles |
3 | Understand Total Quality Management and its principles and implement them on company |
4 | Define departments and staffs responsibilities regarding quality in an organization |
5 | Calculate quality cost |
6 | Understand TS-EN-ISO 9000 :2008 Quality Management System, its scope and the way it is implemented and implement |
7 | Understand EFQM excellence model and self-assessment topics. |