PAÜ .:. Eğitim Öğretim Bilgi Sistemi

COURSE INFORMATION

Course Code	Course Title	L+P Hour	Semester	ECTS
IENG 454	QUALITY MANAGEMENT SYSTEMS	3 + 0	7th Semester	3

COURSE DESCRIPTION

Course Level	Bachelor's Degree
Course Type	Elective
Course Objective	The aim of this course is describing the quality management system standard requirements, certification process and integration methods of the quality system with the other management systems.
Course Content	Defining and characterizing quality / Approaches to achieving, sustaining and improving quality / Systems approach / Process approaches / ISO 9001 certification / Establishing a quality management system / Documenting a quality management system / Requirements on management responsibility / Requirements on resource management / Requirements on product realization / Requirements on measurement, analysis and improvement /Health and safety management system / Environmental management system / Consumer products management system.
Prerequisites	No the prerequisite of lesson.
Corequisite	No the corequisite of lesson.
Mode of Delivery	Face to Face

COURSE LEARNING OUTCOMES

1	The student applies the basic principles of total quality management to the business systems
2	Solve the business problems by systems approach
3	Analyze the business processes
4	Prepare and implement process improvement project in accordance with specifications of business processes
5	Develops recommendations to improve quality
6	Establish and maintain the projects related with the quality management system requirements
7	Co-ordinate the applications of integrated management systems

COURSE'S CONTRIBUTION TO PROGRAM

Data not found.

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION

Activities	Quantity	Duration (Hour)	Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)	14	2	28
Hours for off-the-classroom study (Pre-study, practice)	14	2	28
Mid-terms	1	12	12
Final examination	1	10	10
Total Work Load ECTS Credit of the Course			78 3

COURSE DETAILS

Select Year

	Course Term	No	Instructors
Details	2016-2017 Spring	1	BÜLENT ARPAT

Course Details

Course Code	Course Title	L+P Hour	Course Code	Language Of Instruction	Course Semester
IENG 454	QUALITY MANAGEMENT SYSTEMS	3 + 0	1	Turkish	2016-2017 Spring

Course Coordinator	E-Mail	Phone Number	Course Location	Attendance
			MUH A0228	%

Goals		The aim of this course is describing the quality management system standard requirements, certification process and integration methods of the quality system with the other management systems.
Content		Defining and characterizing quality / Approaches to achieving, sustaining and improving quality / Systems approach / Process approaches / ISO 9001 certification / Establishing a quality management system / Documenting a quality management system / Requirements on management responsibility / Requirements on resource management / Requirements on product realization / Requirements on measurement, analysis and improvement /Health and safety management system / Environmental management system / Consumer products management system.

Topics

Weeks	Topics
1	Quality and general terms
2	Inspection, quality control, quality assurance, total quality management (TQM)
3	Customer Focus
4	Participation, Leadership
5	continuous Improvement
6	Study Team
7	7 vehicles (simple problem-solving techniques)
8	7 vehicles (simple problem-solving techniques)
9	process Management
10	quality gurus
11	Culture of Quality, Quality Organizational Structure
12	TQM Implementation Steps
13	Cost of Quality (unemployment), the EFQM Model
14	TS-EN-ISO 9000:2000 Quality Management System Standard, ISO 14000.

Materials

Materials are not specified.

Resources

Resources	Resources Language
1. KAVRAKOĞLU, İbrahim, “Toplam Kalite Yönetimi”, Kalder Yayını, 1996.	Türkçe

Course Assessment

Assesment Methods	Percentage (%)	Assesment Methods Title
Midterm Exam	40	Midterm Exam
Final Exam	60	Final Exam

L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes

Prospective Student