COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
ISLE 413TOTAL QUALITY MANAGEMENT3 + 05th Semester5

COURSE DESCRIPTION
Course Level Bachelor's Degree
Course Type Elective
Course Objective The objective of this course is to present to the students the fundamental concepts about Total Quality Management
Course Content Quality concept and its development Global competition and new management paradigms Differentiations total quality management and classical management Total quality management’s philosophy and principles Total quality management instruments Total quality management applications Working of quality control circles Total quality management applications as a process Leadership in total quality management and its important Success requirement in total quality management Criticism about total quality management Total quality management in Turkey Quality prizes in quality application .
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to face

COURSE LEARNING OUTCOMES
1Defines the concept of quality
2Explains total quality management philosophy and culture
3Explains total quality management tools and techniques
4Discusses the formation of the quality of the human and process performance.
5Discusses total quality management practices

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06
LO 01333333
LO 02333333
LO 03333333
LO 04333333
LO 05333333
Sub Total151515151515
Contribution333333

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14342
Hours for off-the-classroom study (Pre-study, practice)14570
Mid-terms177
Final examination11111
Total Work Load

ECTS Credit of the Course






130

5

COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2020-2021 Fall2ESİN BARUTÇU

Course Details
Course Code:  ISLE 413 Course Title:  TOTAL QUALITY MANAGEMENT
L+P Hour : 3 + 0   Course Code : 2   Language Of Instruction: Turkish Course Semester :  2020-2021 Fall
Course Coordinator :  PROFESSOR ESİN BARUTÇU E-Mail:  esahin@pau.edu.tr Phone Number : 
Course Location İİBF A0015,
Goals : The objective of this course is to present to the students the fundamental concepts about Total Quality Management
Content : Quality concept and its development Global competition and new management paradigms Differentiations total quality management and classical management Total quality management’s philosophy and principles Total quality management instruments Total quality management applications Working of quality control circles Total quality management applications as a process Leadership in total quality management and its important Success requirement in total quality management Criticism about total quality management Total quality management in Turkey Quality prizes in quality application .
Attendance : %70
Topics
WeeksTopics
1 The Concept of Quality
2 The Purposes of Quality and The Elements of Quality
3 The Factors Affecting the Quality, Quality-Related Concepts
4 The Concept of Total Quality Management (TQM)
5 General Characteristics of TQM,The Benefits and Objectives of TQM
6 TQM Philosophy and the Development of the standards
7 The Process of Implementation of TQM
8 The Pioneers of Quality
9 TQM Tools and Techniques I
10 TQM Tools and Techniques II
11 Quality Improvement Activties
12 Quality Management System
13 Quality Culture, TQM and Ethics
14 Quality Time, Quality of Life
Materials
Materials are not specified.
Resources
ResourcesResources Language
Çelik, Adnan (2010).Toplam Kalite Yönetimi, 2.b., Gazi Kitabevi Tic. Ltd.Şti., Ankara.Türkçe
Bayrak, Sabahat; Göncüoğlu, Hasan (2001). Toplam Kalite Yönetimi ve Uygulanabilirliğine Yönelik Denizli İlinde Bir Araştırma, Beta Basım A.Ş., İstanbul.Türkçe
Efil, İsmail (2010).Toplam Kalite Yönetimi, Dora Basım Yayım Dağıtım, Bursa.Türkçe
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam50Final Exam
Midterm Exam50Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes
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