Weeks | Topics |
1 |
Customer Concept, Customer Relationship Management
|
2 |
Customer Satisfaction and Loyalty
|
3 |
Total Quality Management and Customer Value
|
4 |
Customer Relationship Management in the Process of Communication
|
5 |
Customer Service
|
6 |
Customer Service Management and Technology
|
7 |
Mid-term Exam
|
8 |
Measurement of Customer Relations
|
9 |
Employee Satisfaction and Customer Satisfaction
|
10 |
Organizational Culture and Change
|
11 |
Customer Complaints, Complaints Concept and Importance
|
12 |
Reclamation and Prevention of Travel Agencies
|
13 |
Tourism in the reclamation
|
14 |
Final Exam
|