1. SHORT CYCLE - ASSOCIATE'S DEGREE
  2. DENIZLI VOCATIONAL SCHOOL OF SOCIAL SCIENCES
  3. TRAVEL-TOURISM AND ENTERTAINMENT DEPARTMENT
  4. 337 TOURISM AND VOYAGE SERVICES
Course Information Course Learning Outcomes Course's Contribution To Program ECTS Workload Course Details
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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
ITSH 115COMMUNICATE WITH THE GUEST2 + 01st Semester3

COURSE DESCRIPTION
Course Level Associate's Degree
Course Type Compulsory
Course Objective aim in this course to gain competence providing guest communication and how effect diffrences between cultures to communication in Tourism and Travel Services program
Course Content Basic concepts of communication, communication types, communicating abilities in organisations and groups, communication barrier, importance of written, oral, non verbal communication.
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1Using communication techniques
2communicating with guest
3Learning to overcome communication barriers
4to learn other cultures and communication styles

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12PO 13PO 14PO 15
LO 0015              
LO 0024              
LO 003               
LO 004               
Sub Total9              
Contribution200000000000000

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14228
Mid-terms11212
Final examination11818
Presentation / Seminar Preparation11010
Report / Project11010
Total Work Load

ECTS Credit of the Course





78

3
COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2023-2024 Fall1SEHER ARGUN


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
ITSH 115 COMMUNICATE WITH THE GUEST 2 + 0 1 Turkish 2023-2024 Fall
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Assoc. Prof. Dr. SEHER ARGUN ceylans@pau.edu.tr TUR A0104 %
Goals aim in this course to gain competence providing guest communication and how effect diffrences between cultures to communication in Tourism and Travel Services program
Content Basic concepts of communication, communication types, communicating abilities in organisations and groups, communication barrier, importance of written, oral, non verbal communication.
Topics
WeeksTopics
1 telephone communication
2 communications by fax
3 e-mail to communicate with
4 Internet, voice and video communications
5 verbal communications
6 written communications
7 midterm
8 body language
9 guest accommodation facilities and solutions in the face caused by unusual circumstances
10 encounter outside of the guest accommodations and solutions to unusual circumstances
11 intervene in situations which can not be
12 guest types and behaviors
13 guest complaints
14 statistical data and creation of guest requests and complaints to be
Materials
Materials are not specified.
Resources
ResourcesResources Language
iletişim ders notları ahmet uluTürkçe
genel iletişim irfan mısırlıTürkçe
genel ve teknik iletişim hasan tutar Türkçe
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes