1. SHORT CYCLE - ASSOCIATE'S DEGREE
  2. DENIZLI VOCATIONAL SCHOOL OF SOCIAL SCIENCES
  3. TRAVEL-TOURISM AND ENTERTAINMENT DEPARTMENT
  4. 337 TOURISM AND VOYAGE SERVICES
Course Information Course Learning Outcomes Course's Contribution To Program ECTS Workload Course Details
Print

COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
ITSH 201LABOUR HEALTH AND WORK SAFETY2 + 03rd Semester3

COURSE DESCRIPTION
Course Level Associate's Degree
Course Type Elective
Course Objective In this course, Tourism and Travel Services program in Turkey to recognize the geography of faith, to recognize different beliefs to gain competence centers, architectural and cultural heritage.
Course Content According to the regions major centers of different faiths, Islamic religious buildings, Mosque, the dervish lodges and Tube, Christian Temples and Synagogues.
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1knows to customer relationship management
2knows to customer complaints and its importance
3knows to gain back custemer process

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12PO 13PO 14PO 15
LO 001       2   5   
LO 002       2   5   
LO 003               
Sub Total       4   10   
Contribution000000010003000

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14228
Mid-terms188
Final examination11212
Presentation / Seminar Preparation21020
Presentation (Student)11010
Total Work Load

ECTS Credit of the Course





78

3
COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2023-2024 Fall1İBRAHİM HALİL KAZOĞLU


Print

Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
ITSH 201 LABOUR HEALTH AND WORK SAFETY 2 + 0 1 Turkish 2023-2024 Fall
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Lecturer İBRAHİM HALİL KAZOĞLU ikazoglu@pau.edu.tr TUR A0103 %70
Goals In this course, Tourism and Travel Services program in Turkey to recognize the geography of faith, to recognize different beliefs to gain competence centers, architectural and cultural heritage.
Content According to the regions major centers of different faiths, Islamic religious buildings, Mosque, the dervish lodges and Tube, Christian Temples and Synagogues.
Topics
WeeksTopics
1 Customer Concept, Customer Relationship Management
2 Customer Satisfaction and Loyalty
3 Total Quality Management and Customer Value
4 Customer Relationship Management in the Process of Communication
5 Customer Service
6 Customer Service Management and Technology
7 Mid-term Exam
8 Measurement of Customer Relations
9 Employee Satisfaction and Customer Satisfaction
10 Organizational Culture and Change
11 Customer Complaints, Complaints Concept and Importance
12 Reclamation and Prevention of Travel Agencies
13 Tourism in the reclamation
14 Final Exam
Materials
Materials are not specified.
Resources
ResourcesResources Language
Baş, Tolon, Aktepe, 2013 Müşteri ilişkileri YönetimiTürkçe
Çakır, Eğinli, 2010 Memnun Çalışanlar Memnun MüşterilerTürkçe
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes