1. SHORT CYCLE - ASSOCIATE'S DEGREE
  2. DENIZLI VOCATIONAL SCHOOL OF SOCIAL SCIENCES
  3. HOTELS, RESTAURANTS AND CATERING SERVICES DEPARTMENT
  4. 329 Tourism and Hotel Management
Course Information Course Learning Outcomes Course's Contribution To Program ECTS Workload Course Details
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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
ITUR 227FRONT OFFICE MANAGEMENT2 + 13rd Semester4

COURSE DESCRIPTION
Course Level Associate's Degree
Course Type Compulsory
Course Objective It is aimed to gain qualifications related with front office
Course Content Front Office department in hotel and its relations with other departments, organizational structure of F/O, job specifications, daily routines, reservation, check-in and check-out practices, reporting, concierge, night audit, communication; pricing the rooms, forecasting, information and application on automation system.
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1Plans the room availability for next days.
2Realizes taking reservations then book into automation system.
3Realizes customer check-in applications entirely
4Realizes check-out transactions with taking payments.
5Judges on preparation of room forecasts and room rates.
6applies all transactions via front office management automation system
7evaluates the administrative efficiency of employees in front-office.

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12PO 13
LO 001             
LO 002             
LO 003             
LO 004             
LO 005             
LO 006             
LO 007             
Sub Total             
Contribution0000000000000

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14342
Assignments11010
Mid-terms12222
Final examination13030
Total Work Load

ECTS Credit of the Course





104

4
COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2023-2024 Fall1ELİF HİLAL NAZLIOĞLU


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
ITUR 227 FRONT OFFICE MANAGEMENT 2 + 1 1 Turkish 2023-2024 Fall
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Lecturer ELİF HİLAL NAZLIOĞLU enazlioglu@pau.edu.tr TUR A0001 %60
Goals It is aimed to gain qualifications related with front office
Content Front Office department in hotel and its relations with other departments, organizational structure of F/O, job specifications, daily routines, reservation, check-in and check-out practices, reporting, concierge, night audit, communication; pricing the rooms, forecasting, information and application on automation system.
Topics
WeeksTopics
1 front office departmnet in general
2 management functions in front office
3 relations with front office departments and other hotel departments
4 check-in/out transactions (group, individual)
5 check-in/out transactions (group, individual)
6 reservation accaptence, types of reservation
7 reservation accaptence, types of reservation
8 voucher, reservation chart, analysis of reservation, forecast techniques
9 voucher, reservation chart, analysis of reservation, forecast techniques
10 voucher, reservation chart, analysis of reservation, forecast techniques
11 room sales techniques, room types
12 guest accounts and types, payment types
13 guest accounts and types, payment types
14 automation systems
Materials
Materials are not specified.
Resources
ResourcesResources Language
önbüro operasyonları ve yönetimi ayhan gökdeniz, yakup dinçTürkçe
önbüro yönetimi ve önbüro otomasyon sistemleri burhanettin zenginTürkçe
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes