1. SHORT CYCLE - ASSOCIATE'S DEGREE
  2. DENIZLI VOCATIONAL SCHOOL OF SOCIAL SCIENCES
  3. HOTELS, RESTAURANTS AND CATERING SERVICES DEPARTMENT
  4. 329 Tourism and Hotel Management
Course Information Course Learning Outcomes Course's Contribution To Program ECTS Workload Course Details
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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
ITUR 105COMMUNICATION WITH GUEST2 + 01st Semester3

COURSE DESCRIPTION
Course Level Associate's Degree
Course Type Compulsory
Course Objective It is aimed to gain the ability to carry out front office activities.
Course Content Front Office Services, The equipments and forms used in the front office department, The relations between front office and food and beverage departments, The relations between front office and Financial and Administrative Affairs department, The relations between front office and technical service, The relations between front office and sales and marketing department
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1To learn how to use comminication equipments
2to perform an efficient communication
3to behave according to exception
4to communicate with the guests

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12PO 13
LO 001  55         
LO 002 335         
LO 003 3 5         
LO 004   5         
Sub Total 6820         
Contribution0225000000000

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14228
Hours for off-the-classroom study (Pre-study, practice)7214
Mid-terms11010
Final examination11616
Presentation / Seminar Preparation11010
Total Work Load

ECTS Credit of the Course





78

3
COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2023-2024 Fall1SEHER ARGUN


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
ITUR 105 COMMUNICATION WITH GUEST 2 + 0 1 Turkish 2023-2024 Fall
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Assoc. Prof. Dr. SEHER ARGUN ceylans@pau.edu.tr TUR A0104 %
Goals It is aimed to gain the ability to carry out front office activities.
Content Front Office Services, The equipments and forms used in the front office department, The relations between front office and food and beverage departments, The relations between front office and Financial and Administrative Affairs department, The relations between front office and technical service, The relations between front office and sales and marketing department
Topics
WeeksTopics
1 telephone communication
2 communications by fax
3 e-mail to communicate with
4 Internet, voice and video communications
5 verbal communications
6 written communications
7 midterm
8 body language
9 guest accommodation facilities and solutions in the face caused by unusual circumstances
10 encounter outside of the guest accommodations and solutions to unusual circumstances
11 intervene in situations which can not be
12 guest types and behaviors
13 guest complaints
14 statistical data and creation of guest requests and complaints to be
Materials
Materials are not specified.
Resources
ResourcesResources Language
iletişim ders notları ahmet uluTürkçe
genel iletişim irfan mısırlıTürkçe
genel ve teknik iletişim hasan tutar Türkçe
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes