Weeks | Topics |
1 |
Concept and importance of Customer Relationship
|
2 |
The development of Customer Relationship Management
|
3 |
Components of Customer Relationship Management
|
4 |
Communication with Customers
|
5 |
Customer Service and Quality of Service
|
6 |
Customer satisfaction and loyalty
|
7 |
Customer acquisition and retention
|
8 |
Customer relationship management process
|
9 |
Collecting and analyzing customer information
|
10 |
Customer Relationship development programs
|
11 |
Customer relations management practices
|
12 |
Customer complaint management
|
13 |
Measurement of customer relationships
|
14 |
Measurement of customer relationships
|