Weeks | Topics |
1 |
Communicate with customers
|
2 |
Communicate with customers
|
3 |
classify clients
|
4 |
Online consumer behavior
|
5 |
Traditional consumer behavior
|
6 |
Appointment and hospitality
|
7 |
Appointment and hospitality
|
8 |
Appointment and hospitality
|
9 |
Create customer value
|
10 |
Create customer value
|
11 |
Customer satisfaction
|
12 |
Customer satisfaction
|
13 |
Customer complaints
|
14 |
Customer complaints
|