Weeks | Topics |
1 |
Improving customer relationship
|
2 |
Creating of customer faithfulness.
|
3 |
New expansion of customer relationship
|
4 |
Create worth for customer
|
5 |
Communication with Customer
|
6 |
Manner of communications with customer
|
7 |
Customer service
|
8 |
Customer service system
Keeping and gaining customer
|
9 |
Middle exam
|
10 |
Improving of Programmes of Customer keeping
|
11 |
Complaints of customers
|
12 |
Measurement of customer relationship
|
13 |
Customer relationship questionnaire
|
14 |
Organizational culture and changing.
|