PAÜ .:. Eğitim Öğretim Bilgi Sistemi

COURSE INFORMATION

Course Code	Course Title	L+P Hour	Semester	ECTS
IENE 232	TECHNICAL SERVICE ORGANIZATION	3 + 0	3rd Semester	3

COURSE DESCRIPTION

Course Level	Associate's Degree
Course Type	Elective
Course Objective	User trainings, tender preparation, specification preparation, appropriate device selection, purchase and acceptance, technical service establish, technical service units and business section, maintenance and repair techniques of electronic devices, safety, risk types and measures issues is to teach.
Course Content	Technical service definition and business sectors Technical service installation and necessary equipments Desired properties in the technical service staff Technical service work planning User arranging training programs Methods of Procurement and Contracts Law Specification Preparation Safety in electronic devices, the types of risks and precautions
Prerequisites	No the prerequisite of lesson.
Corequisite	No the corequisite of lesson.
Mode of Delivery	Face to Face

COURSE LEARNING OUTCOMES

1	To have enough information for technical service establish.
2	To learn technical service organization.
3	To contribute to making the right purchases providing technical support in the auctions.
4	To have enough information to organize training programs

COURSE'S CONTRIBUTION TO PROGRAM

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION

Activities	Quantity	Duration (Hour)	Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)	14	3	42
Hours for off-the-classroom study (Pre-study, practice)	14	2	28
Mid-terms	1	4	4
Final examination	1	4	4
Total Work Load ECTS Credit of the Course			78 3

COURSE DETAILS

Select Year

	Course Term	No	Instructors
Details	2014-2015 Fall	1	ALİ ZEYTÜNLÜOĞLU

Course Details

Course Code	Course Title	L+P Hour	Course Code	Language Of Instruction	Course Semester
IENE 232	TECHNICAL SERVICE ORGANIZATION	3 + 0	1	Turkish	2014-2015 Fall

Course Coordinator	E-Mail	Phone Number	Course Location	Attendance
Asts. Prof. Dr. ALİ ZEYTÜNLÜOĞLU	azeytun@pau.edu.tr		DTMYO A0213	%70

Goals		User trainings, tender preparation, specification preparation, appropriate device selection, purchase and acceptance, technical service establish, technical service units and business section, maintenance and repair techniques of electronic devices, safety, risk types and measures issues is to teach.
Content		Technical service definition and business sectors Technical service installation and necessary equipments Desired properties in the technical service staff Technical service work planning User arranging training programs Methods of Procurement and Contracts Law Specification Preparation Safety in electronic devices, the types of risks and precautions

Topics

Weeks	Topics
1	Introduction to Technical Service Organization
2	Technical Service Setup
3	Technical Service Setup
4	Technical Service Management
5	Risks in the technical service organization and risk management
6	Human Resources Management at the Technical Service Organization
7	Human Resources Management at the Technical Service Organization
8	Inventory Management at the Technical Service Organization
9	Warehouse Management at the Technical Service Organization
10	Possible Problems in the Technical Service Organization
11	Financial Management Technical Services
12	Technical Service Change Management
13	Technical Service Performance Management
14	Strategic Planning at the Technical Service Organization

Materials

Materials are not specified.

Resources

Course Assessment

Assesment Methods	Percentage (%)	Assesment Methods Title
Final Exam	50	Final Exam
Midterm Exam	50	Midterm Exam

L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes

Prospective Student