749 CALL CENTER SERVICES

Pamukkale University, Acıpayam Vocational School, Office Services and Secretarial Department, Call Center Services Program started education by taking an associate degree student in the 2015-2016 academic year. The program is a regular education program and includes compulsory and elective courses in addition to the compulsory summer internship lasting 30 working days. Education continues for 4 semesters and 2 years. The language of instruction is Turkish. There is no preparatory class. The teaching staff of the program consists of three lecturers who are experts in their fields. The overall quota of the program is 60. The program gave its first graduates at the end of the 2016-2017 academic year. The program tries to train qualified workforce in the field of call center services.

Objective
The purpose of the program is to meet the need for qualified staff in the increasingly 'call center' sector of employment. In today's changing environment, the spread of customer oriented service policies leads to the call center services sector. It is aimed to train a workforce equipped with the knowledge and skills that can meet the needs of the changing and developing business world, who is specialized in computer usage, has strong persuasiveness, high communication skills, effective speaking skills and diction.


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