PAÜ .:. Eğitim Öğretim Bilgi Sistemi

COURSE INFORMATION

Course Code	Course Title	L+P Hour	Semester	ECTS
EYD 507	EFFECTIVE HUMAN RELATIONS IN ORGANIZATIONS	3 + 0	1st Semester	6

COURSE DESCRIPTION

Course Level	Master's Degree
Course Type	Compulsory
Course Objective	The aim of this course is to introduce the basic concepts and principles of human relations and communication, process and elements of communication, effective communication skills, barriers of communication, and practices of basic communication skills in the organization.
Course Content	Basic Concepts Process and Elements of Communications Barriers of Communications Internal Communications and Conflict Interpersonal Communications Communications and Conflict in Organization Communications and Conflict of Interpersonal Graph Theory Transactional Analyses Communications Conflict in Classroom Cope with Conflict in Organization Empathy .
Prerequisites	No the prerequisite of lesson.
Corequisite	No the corequisite of lesson.
Mode of Delivery	Face to Face

COURSE LEARNING OUTCOMES

1	The student knows the concept of communication and understands models of communication
2	The student is aware of components and the characteristics of communication.
3	The student aware of the factors handicapping effective communication in organizations.
4	The student knows the defensive mechanisms in communication.
5	The student is aware of the conflicts in communication.
6	The student knows the styles of communication.
7	The student is aware of the importance of effective listening.

COURSE'S CONTRIBUTION TO PROGRAM

	PO 01	PO 02	PO 03	PO 04	PO 05	PO 06	PO 07	PO 08	PO 09	PO 10	PO 11	PO 12	PO 13	PO 14	PO 15	PO 16	PO 17	PO 18	PO 19
LO 001	1		3		5			2	4		5		5	2
LO 002	1		5		3			2	4		5		5
LO 003	3		5	5	4			4	2		5		5
LO 004	4		5	5	3			4	2		5		5	2
LO 005	3		5	5	3			4	2		5		5	5
LO 006	4		5	5	4			3			5		5	5
LO 007	4		5	4	3			4	4		4		5	5
Sub Total	20		33	24	25			23	18		34		35	19
Contribution	3	0	5	3	4	0	0	3	3	0	5	0	5	3	0	0	0	0	0

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION

Activities	Quantity	Duration (Hour)	Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)	14	3	42
Hours for off-the-classroom study (Pre-study, practice)	14	3	42
Assignments	5	9	45
Mid-terms	1	13	13
Final examination	1	14	14
Total Work Load ECTS Credit of the Course			156 6

COURSE DETAILS

Select Year

Course Details

Course Code	Course Title	L+P Hour	Course Code	Language Of Instruction	Course Semester
EYD 507	EFFECTIVE HUMAN RELATIONS IN ORGANIZATIONS	3 + 0	1	Turkish	2014-2015 Spring

Course Coordinator	E-Mail	Phone Number	Course Location	Attendance
Prof. Dr. ABDURRAHMAN TANRIÖĞEN	atogen@pau.edu.tr		EGT A0442	%

Goals		The aim of this course is to introduce the basic concepts and principles of human relations and communication, process and elements of communication, effective communication skills, barriers of communication, and practices of basic communication skills in the organization.
Content		Basic Concepts Process and Elements of Communications Barriers of Communications Internal Communications and Conflict Interpersonal Communications Communications and Conflict in Organization Communications and Conflict of Interpersonal Graph Theory Transactional Analyses Communications Conflict in Classroom Cope with Conflict in Organization Empathy .

Topics

Weeks	Topics
1	Organizations, Management and Total Quality Management (What’s organization?, The Development of the Science of Management and Educational Administration, The New Economy and Management Perspective)
2	Organizations, Management and Total Quality Management (The Basic Paradigms in the Science of Organizations and Management, Structural Frame, Human Relations Frame, Political Frame, Cultural and Symbolic Frame)
3	What’s Total Quality Management?
4	The Pioneers of Total Quality Management
5	To understand customer expectations : Methods
6	Institutional Culture and Quality
7	Teamworks and quality
8	Quality and Leadership
9	Mid-term
10	Quality and Strategic Planning
11	The Relationships between Quality and Cost
12	The Instruments of Quality Development
13	Quality Standards
14	The Management of Change

Materials

Materials are not specified.

Resources

Resources	Resources Language
	Türkçe
Reece, B.L. ve R.Brandt. Effective Human Relations: Personal and Organizational Applications. Eight Ed. Boston: Houghton Mifflin Co. 2002.	English
	Türkçe
Reece, B.L. ve R.Brandt. Effective Human Relations: Personal and Organizational Applications. Eight Ed. Boston: Houghton Mifflin Co. 2002.	English
	Türkçe
Reece, B.L. ve R.Brandt. Effective Human Relations: Personal and Organizational Applications. Eight Ed. Boston: Houghton Mifflin Co. 2002.	English
Şimşek, Hasan. Toplam Kalite Yönetimi. Ankara:Seçkin Yayınevi, 2007.	Türkçe

Course Assessment

Assesment Methods	Percentage (%)	Assesment Methods Title
Final Exam	50	Final Exam
Midterm Exam	50	Midterm Exam

L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes

Prospective Student