PAÜ .:. Eğitim Öğretim Bilgi Sistemi

COURSE INFORMATION

Course Code	Course Title	L+P Hour	Semester	ECTS
TURI 206	FRONT OFFICE MANAGEMENT	4 + 0	4th Semester	5

COURSE DESCRIPTION

Course Level	Bachelor's Degree
Course Type	Compulsory
Course Objective	The aim of this lesson is to teach knowledge about the terms and concepts of front office management.
Course Content	Front Office department in hotel and its relations with other departments, organizational structure of F/O, job specifications, daily routines, reservation, check-in and check-out practices, reporting, concierge, night audit, communication; pricing the rooms, forecasting, information and application on automation system.
Prerequisites	No the prerequisite of lesson.
Corequisite	No the corequisite of lesson.

COURSE LEARNING OUTCOMES

1	Plans the room availability for next days.
2	Realizes taking reservations then book into automation system.
3	Realizes customer check-in applications entirely.

COURSE'S CONTRIBUTION TO PROGRAM

	PO 01	PO 02	PO 03	PO 04	PO 05	PO 06	PO 07	PO 08	PO 09	PO 10	PO 11	PO 12	PO 13	PO 14
LO 001	4	5	5	4	5	4	5	4	5	4	5	4	5	4
LO 002	5	4	5	4	5	4	5	4	5	4	5	4	5	4
LO 003	5	5	4	5	4	5	4	4	5	5	4	4	4	5
Sub Total	14	14	14	13	14	13	14	12	15	13	14	12	14	13
Contribution	5	5	5	4	5	4	5	4	5	4	5	4	5	4

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION

Activities	Quantity	Duration (Hour)	Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)	14	4	56
Hours for off-the-classroom study (Pre-study, practice)	1	8	8
Mid-terms	1	16	16
Final examination	1	10	10
Presentation / Seminar Preparation	2	20	40
Total Work Load ECTS Credit of the Course			130 5

COURSE DETAILS

Select Year

Course Details

Course Code	Course Title	L+P Hour	Course Code	Language Of Instruction	Course Semester	Mode of Delivery
TURI 206	FRONT OFFICE MANAGEMENT	4 + 0	1	Turkish	2024-2025 Spring	Face to Face

Course Coordinator	E-Mail	Phone Number	Course Location	Attendance
Assoc. Prof. Dr. MUHAMMET EMİN SOYDAŞ	mesoydas@pau.edu.tr		TUR A0206	%70

Goals		The aim of this lesson is to teach knowledge about the terms and concepts of front office management.
Content		Front Office department in hotel and its relations with other departments, organizational structure of F/O, job specifications, daily routines, reservation, check-in and check-out practices, reporting, concierge, night audit, communication; pricing the rooms, forecasting, information and application on automation system.

Topics

Materials

Materials are not specified.

Resources

Resources	Resources Language
KEMAL KANTARCI VE M.ALTUĞ YÖRÜKOĞLU (1998). KONAKLAMA İŞLETMELERİNDE ÖNBÜRO VE YÖNETİMİ, DETAY YAYINCILIK, 1. BASKI, ANKARA.	Türkçe
MURAT EMEKSİZ VE MEDET YOLAL (2005). KONAKLAMA İŞLETMELERİNDE ÖNBÜRO YÖNETİMİ, DETAY YAYINCILIK, 1. BASIM, ANKARA	Türkçe
İRFAN MISIRLI (2001). KONAKLAMA İŞLETMELERİNDE ÖNBÜRO TEKNİKLERİ VE UYGULAMALARI, DETAY YAYINCILIK, ANKARA	Türkçe
AYHAN GÖKDENİZ VE YAKUP DİNÇ (2003). KONAKLAMA İŞLETMELERİNDE ÖNBÜRO OPERASYONLARI VE YÖNETİMİ (ÖRNEK ÖNBÜRO MODÜLLERİ), DETAY YAYINCILIK, 3. BASIM, ANKARA.	Türkçe
BURHAN ŞENER, (2001).KONAKLAMA İŞLETMELERİNDE ÖNBÜRO YÖNETİMİ, DETAY YAYINCILIK, ANKARA.	Türkçe

Course Assessment

Assesment Methods	Percentage (%)	Assesment Methods Title
Final Exam	60	Final Exam
Midterm Exam	40	Midterm Exam

L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes

Prospective Student