Weeks | Topics |
1 |
The Place and Importance of the Front Office in hotel businesses
|
2 |
Statistical Reports in the Front Office
|
3 |
Statistical Evaluation of Room Revenues
|
4 |
Pricing in Hotel Businesses
|
5 |
Number of Salable Rooms and Preparation of Forecast
|
6 |
Working Order and Shifts in the Front Office
|
7 |
Night Control (inspection)
|
8 |
Sales and Marketing Activities of the Front Office
|
9 |
Reports in the Front Office
|
10 |
The Expectations of Guests and The Way To Follow Guest Complaints
|
11 |
Unusual Situations in the Front Office
|
12 |
Front Office Personnel Health: Attitudes, Cleaning and Hygiene
|
13 |
guest accounts and types, payment types
|
14 |
automation systems
|