PAÜ .:. Eğitim Öğretim Bilgi Sistemi

COURSE INFORMATION

Course Code	Course Title	L+P Hour	Semester	ECTS
ITUR 105	COMMUNICATION WITH GUEST	2 + 0	1st Semester	3

COURSE DESCRIPTION

Course Level	Associate's Degree
Course Type	Compulsory
Course Objective	It is aimed to gain the ability to carry out front office activities.
Course Content	Front Office Services, The equipments and forms used in the front office department, The relations between front office and food and beverage departments, The relations between front office and Financial and Administrative Affairs department, The relations between front office and technical service, The relations between front office and sales and marketing department
Prerequisites	No the prerequisite of lesson.
Corequisite	No the corequisite of lesson.
Mode of Delivery	Face to Face

COURSE LEARNING OUTCOMES

1	To learn how to use comminication equipments
2	to perform an efficient communication
3	to behave according to exception
4	to communicate with the guests

COURSE'S CONTRIBUTION TO PROGRAM

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION

Activities	Quantity	Duration (Hour)	Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)	14	2	28
Hours for off-the-classroom study (Pre-study, practice)	7	2	14
Mid-terms	1	10	10
Final examination	1	16	16
Presentation / Seminar Preparation	1	10	10
Total Work Load ECTS Credit of the Course			78 3

COURSE DETAILS

Select Year

	Course Term	No	Instructors
Details	2020-2021 Fall	1	SEHER ARGUN

Course Details

Course Code	Course Title	L+P Hour	Course Code	Language Of Instruction	Course Semester
ITUR 105	COMMUNICATION WITH GUEST	2 + 0	1	Turkish	2020-2021 Fall

Course Coordinator	E-Mail	Phone Number	Course Location	Attendance
Assoc. Prof. Dr. SEHER ARGUN	ceylans@pau.edu.tr		TUR A0103	%75

Goals		It is aimed to gain the ability to carry out front office activities.
Content		Front Office Services, The equipments and forms used in the front office department, The relations between front office and food and beverage departments, The relations between front office and Financial and Administrative Affairs department, The relations between front office and technical service, The relations between front office and sales and marketing department

Topics

Weeks	Topics
1	communication concept
2	the importance of communication
3	features of communication
4	communication process
5	communication types
6	ommunication with communication tools
7	verbal communication
8	verbal communication
9	Intermediate exam
10	written communication
11	nonverbal communication
12	nonverbal communication
13	Matters needing attention in communication
14	good human relations and effective communication

Materials

Materials are not specified.

Resources

Resources	Resources Language
Doç Dr. Uğur YOZGAT, Yönetim Bilişim Sistemleri, Beta yayınevi, 1. baskı, 1998	Türkçe

Course Assessment

Assesment Methods	Percentage (%)	Assesment Methods Title
Final Exam	60	Final Exam
Midterm Exam	40	Midterm Exam

L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes

Prospective Student