1. SHORT CYCLE - ASSOCIATE'S DEGREE
  2. DENIZLI VOCATIONAL SCHOOL OF SOCIAL SCIENCES
  3. HOTELS, RESTAURANTS AND CATERING SERVICES DEPARTMENT
  4. 329 Tourism and Hotel Management
Course Information Course Learning Outcomes Course's Contribution To Program ECTS Workload Course Details
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COURSE INFORMATION
Course CodeCourse TitleL+P HourSemesterECTS
ITUR 101FRONT OFFICE SERVICES2 + 01st Semester4

COURSE DESCRIPTION
Course Level Associate's Degree
Course Type Compulsory
Course Objective It is aimed to gain the ability to carry out front office activities.
Course Content Front Office Services, The equipments and forms used in the front office department, The relations between front office and food and beverage departments, The relations between front office and Financial and Administrative Affairs department, The relations between front office and technical service, The relations between front office and sales and marketing department
Prerequisites No the prerequisite of lesson.
Corequisite No the corequisite of lesson.
Mode of Delivery Face to Face

COURSE LEARNING OUTCOMES
1To learn front office services
2To make personal preparation
3To make business organization
4To ensure that carry out the front office operations
5To provide coordination with other departments

COURSE'S CONTRIBUTION TO PROGRAM
PO 01PO 02PO 03PO 04PO 05PO 06PO 07PO 08PO 09PO 10PO 11PO 12PO 13
LO 0015       5    
LO 0025  2         
LO 0035  4 5  4    
LO 0045 45 5       
LO 0055  5 5       
Sub Total25 416 15  9    
Contribution5013030020000

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION
ActivitiesQuantityDuration (Hour)Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)14228
Hours for off-the-classroom study (Pre-study, practice)14228
Mid-terms188
Final examination11212
Practice Professional Skills (Student)14228
Total Work Load

ECTS Credit of the Course





104

4
COURSE DETAILS
 Select Year   


 Course TermNoInstructors
Details 2020-2021 Fall1HASAN HÜSEYİN ERDOĞAN


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Course Details
Course Code Course Title L+P Hour Course Code Language Of Instruction Course Semester
ITUR 101 FRONT OFFICE SERVICES 2 + 0 1 Turkish 2020-2021 Fall
Course Coordinator  E-Mail  Phone Number  Course Location Attendance
Lecturer HASAN HÜSEYİN ERDOĞAN hherdogan@pau.edu.tr TUR A0103 %60
Goals It is aimed to gain the ability to carry out front office activities.
Content Front Office Services, The equipments and forms used in the front office department, The relations between front office and food and beverage departments, The relations between front office and Financial and Administrative Affairs department, The relations between front office and technical service, The relations between front office and sales and marketing department
Topics
WeeksTopics
1 HISTORY OF ACCOMMODATION MANAGEMENT
2 CLASSIFICATION OF ACCOMMODATION ENTERPRISES
3 ACCOMMODATION BUSINESS TYPES
4 ORGANIZATION CHARTS IN ACCOMMODATION BUSINESS
5 FRONT OFFICE DEPARTMENT IN ACCOMMODATION OPERATIONS
6 COMMUNICATION BETWEEN THE FRONT OFFICE AND OTHER DEPARTMENTS 1
7 COMMUNICATION BETWEEN THE FRONT OFFICE AND OTHER DEPARTMENTS 2
8 SERVICE CYCLE IN FRONT OFFICE 1
9 SERVICE CYCLE IN FRONT OFFICE 2
10 FRONT OFFICE EQUIPMENTS
11 ROOM TYPES IN ACCOMMODATION MANAGEMENT 1
12 ROOM TYPES IN ACCOMMODATION MANAGEMENT 2
13 TERMS USED IN FRONT OFFICE
14 CRISIS MANAGEMENT IN FRONT OFFICE
Materials
Materials are not specified.
Resources
Course Assessment
Assesment MethodsPercentage (%)Assesment Methods Title
Final Exam60Final Exam
Midterm Exam40Midterm Exam
L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes