PAÜ .:. Eğitim Öğretim Bilgi Sistemi

COURSE INFORMATION

Course Code	Course Title	L+P Hour	Semester	ECTS
ISYO 219	TOTAL QUALITY MANAGEMENT	2 + 0	3rd Semester	5

COURSE DESCRIPTION

Course Level	Associate's Degree
Course Type	Elective
Course Objective	The aim of this course is to educate students who has Total Quality Management consciousness, comprehension of Total Quality Management Principles and applying phases, and are able to apply those to enterprise processes; and cultured about recent popular Total Quality Management Standards
Course Content	Concepts of competition and Quality, Historical development of Quality and Gurus of Quality, the philosophy and principles of Quality, Quality Culture in Organizations and Quality Responsibilities in Activities, Continuous Improvement (Kaizen), Costs of Quality, Suppliers (purveyors) in Total Quality Management, EFQM Excellence Model, Quality Management Systems, ISO 9000, ISO 14000, ISO 27000, OHSAS 18000, SA:8000 Standards
Prerequisites	No the prerequisite of lesson.
Corequisite	No the corequisite of lesson.

COURSE LEARNING OUTCOMES

1	Defines the concept of quality
2	Explains total quality management philosophy and culture
3	Explains total quality management tools and techniques
4	Discusses the formation of the quality of the human and process performance.

COURSE'S CONTRIBUTION TO PROGRAM

ECTS ALLOCATED BASED ON STUDENT WORKLOAD BY THE COURSE DESCRIPTION

Activities	Quantity	Duration (Hour)	Total Work Load (Hour)
Course Duration (14 weeks/theoric+practical)	14	2	28
Mid-terms	1	42	42
Final examination	1	60	60
Total Work Load ECTS Credit of the Course			130 5

COURSE DETAILS

Select Year

Course Details

Course Code	Course Title	L+P Hour	Course Code	Language Of Instruction	Course Semester	Mode of Delivery
ISYO 219	TOTAL QUALITY MANAGEMENT	2 + 0	1	Turkish	2025-2026 Spring	Face to Face

Course Coordinator	E-Mail	Phone Number	Course Location	Attendance
Asts. Prof. Dr. AYÇA KARAHAN	akarahan@pau.edu.tr		Course location is not specified.	%70

Goals		The aim of this course is to educate students who has Total Quality Management consciousness, comprehension of Total Quality Management Principles and applying phases, and are able to apply those to enterprise processes; and cultured about recent popular Total Quality Management Standards
Content		Concepts of competition and Quality, Historical development of Quality and Gurus of Quality, the philosophy and principles of Quality, Quality Culture in Organizations and Quality Responsibilities in Activities, Continuous Improvement (Kaizen), Costs of Quality, Suppliers (purveyors) in Total Quality Management, EFQM Excellence Model, Quality Management Systems, ISO 9000, ISO 14000, ISO 27000, OHSAS 18000, SA:8000 Standards

Topics

Materials

Materials are not specified.

Resources

Course Assessment

Assesment Methods	Percentage (%)	Assesment Methods Title
Final Exam	60	Final Exam
Midterm Exam	40	Midterm Exam

L+P: Lecture and Practice
PQ: Program Learning Outcomes
LO: Course Learning Outcomes

Prospective Student