| 1 | Explains the basic concepts, types, and elements of the communication process |
| 2 | Distinguishes between verbal and nonverbal communication types and explains them with examples. |
| 3 | Analyzes nonverbal communication elements such as body language, gestures, facial expressions, tone of voice, eye contact, and personal space. |
| 4 | Applies empathy, active listening, and effective expression skills in organizational and individual communication. |
| 5 | Identifies barriers and problems in the communication process and develops appropriate solutions. |