| 1 | Explains the concept of quality management and the process of its implementation in organizations. |
| 2 | Defines commonly used quality management systems. |
| 3 | Applies fundamental knowledge regarding product/service safety, corporate risk management, and accreditation processes. |
| 4 | Integrates continuous improvement approaches into organizational processes. |
| 5 | Evaluates the relationship between quality management and customer satisfaction, process/service efficiency, and employee satisfaction. |